A Brief Note On The Customer Service Worker Essay

In working in the customer service industry a worker would have to adapt to the different cultures and communication for the customers (Van Hook, 2013). You will have to modify your method of interaction with the consumers. There are some customers that would assume that you be more authoritative on the communication style, and other that you would have to me more passive on the approach. The main goal is to have a satisfied customer as a result of the communication. The biggest error that you might make is trying to apply your own cultural beliefs without modification to the customer. The would most certainly lead to frustrated efforts, conflict, bad service and ultimately loss of a customer for the business. The customer service worker has to have the ability to read the customers and make the alterations to satisfy the customer. There are number of ways that you can ensure the communication with the customer in regards to the linguistics, cultural, and demographics factors (Van Ho ok, 2013). The most important is not to assume the customer understands everything that you are trying to explain to them. The diverse community and that the world has become is allow more and more to travel and do business with, the customer may not be fluent in English and the only word that they feel comfortable and confident in is the word yes and nodding of their head as they understand everything. The humor and slang of the English language is not all translated the same with allShow MoreRelatedCUSTOMER SERVICE PLAN SAMPLE Essay1260 Words   |  6 Pagesï » ¿ [Insert Department Name] [Insert Department Logo] Customer Service Plan [Insert Date] This template includes directions and examples. Please remove all text in italics and replace with content for your Department’s customer service plan. 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